Accommodation Guide Privacy Statement

1. Privacy Charter

Protecting your privacy is important to AAA Tourism - publisher of this website.

We hope the following statement will help you understand how AAA Tourism collects, uses, discloses, holds and safeguards your personal information.

AAA Tourism prides itself on offering the highest standards in customer service delivery, and in being an organisation with a reputation for providing the most comprehensive tourism accommodation database to Auto Club members, and the general public. AAA Tourism will continue to treat your privacy as being of utmost importance as it is recognised as an integral part of our business processes and procedures.

The National Privacy Principles contained in the Privacy Act set the standard for how private sector organisations should handle personal information. AAA Tourism is committed to complying with this standard.

2. About AAA Tourism

AAA Tourism is a private corporation owned by the Australian Auto Clubs. Formed in 1999 by the Auto Clubs to position themselves for future product development, AAA Tourism provides an array of tourism and travel products and services.

These include the production of guides that describe where to go, where to stay, how to get there and what to see and do. This information is produced in published guides and is also available on the Internet.

AAA Tourism also provides the unique STAR Rating Scheme for accommodation providers.

3. Information Collected on this Site

Accommodation Guide website does not actively collect any personal information. We will not collect any personal information that you do not volunteer and we are the sole owner of all information collected on this site. No personal information you volunteer will be sold or rented to any third parties without your expressed permission. Personal information may be shared with government and regulatory authorities and other organisations as required by law, or our professional advisers, lawyers and accountants.

AAA Tourism may record user visits and log the following information for statistical purposes:

• Your server address
• Your top level domain (for example .com, .gov, .au.uk, etc)
• The date and time of your visit to the site
• The pages you accessed and the documents downloaded
• The previous site you have visited
• The type of browser you are using

4. How to Complain About a Possible Breach of Privacy

Contact AAA Tourism on (03) 8601 2200 during business hours. We may request that you put your complaint in writing. We will investigate and respond to all privacy complaints within a reasonable time.